Frequently Asked Questions (FAQs)
Welcome to the MaktabahYusuf FAQ section. We’ve compiled answers to questions we believe you may have.
📚 1. What types of books do you sell?
We specialize in authentic Islamic books including Qur’anic sciences, hadith collections, fiqh (jurisprudence), creed (aqeedah), stories of the Prophets, and works from classical and contemporary scholars. All books are carefully selected for clarity, authenticity, and benefit.
🌍 2. Where do you ship to?
We currently ship to all of Europe, America and United Kingdom. Whether you're in the UK, France, Germany, the US, we aim to deliver Islamic knowledge right to your doorstep. Shipping fees and delivery times vary by location and are calculated at checkout. Customers outside the UK are responsible for any import tax/duties.
📦 3. How long will my order take to arrive?
UK Orders: 3-5 days
US Orders: 5-9 days
EU Orders: 3-7 days
Please note that customs, holidays, or courier delays may affect delivery times.
🧾 4. Will I receive a tracking number?
Yes, if you select a tracked shipping option, you will receive an email with your tracking number once the order is dispatched. Please allow 24–48 hours for tracking info to update.
💳 5. What payment methods do you accept?
We accept secure payments via:
Visa / MasterCard / Amex
PayPal
Apple Pay & Google Pay (where available)
🚫 6. Can I return or exchange a book?
We only accept returns or exchanges if:
The item is damaged or defective
You received the wrong item
Please contact us within 14 days of receiving your order. We do not accept returns for change of mind due to the nature of our products. See our Refund Policy for full details.
🧳 7. Do you cover customs or import taxes?
No. Buyers are responsible for any customs fees or import duties imposed by their country. We recommend checking your local regulations before placing an order.
📘 8. Are your books in Arabic or English?
We offer a mix of English, Arabic, and bilingual texts. If you're unsure, feel free to contact us before ordering.
❓ 9. Do you offer wholesale or bulk discounts?
No, we do not offer wholesale at the moment but we have bundle offers
🕌 10. Can I request a specific book not listed in your store?
Absolutely. We are continuously expanding our catalogue. If you're looking for a specific title, email us and we'll try our best to source it for you.
📬 Need more help?
We’re happy to assist you.